Then our founder, Steve Nelson, took one giant step beyond fabric protection. He saw a need for a specialized company and added local Service Centers as a more convenient way to get our great stain resistant products into consumers' homes. In addition, having local Service Centers assured that for more difficult problems or spotting emergencies, help was just a phone call away. In an unprecedented move, he promised those service calls at NO EXTRA CHARGE. Even today, that concept remains as part of our service policy!